You are entitled to a replacement or a full refund for faults and failures with your product. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality.
Warranty terms and conditions are dependent on the warranty terms and conditions of the manufacturer of the specific product you have purchased. We will provide warranty returns based on the instructions of the manufacturer
Our warranty cover does not include damage caused by normal wear and tear, accidents, misuse, neglect, and lack of maintenance, use of incorrect voltage, power surges, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions.
Where installation of your purchased product is required. Professional installation is recommended. We are not responsible for any damage caused during installation and will not issue refunds for such cases.
Making a warranty claim:
Please contact us using the methods below to commence your claim
sales@mallee4x4.com.au or (03) 5023 6903
Once your claim is received, our customer service team will assess your claim, considering each claim on a case by case basis and if required, photo of proof may be requested by us to complete the claim.
A return label will be offered if you’re required to return our product for warranty purpose.
30-Day Change of Mind Guarantee on stocked items only
We want to make sure you are 100% happy with your purchase. If for any reason you’ve changed your mind about your purchase, you can return your item within 30 days of the purchase date for a store credit. We do not offer refunds for change-of-mind purchases.
Change of mind for vehicle-specific products
We are unable to provide a full credit for change of mind returns on vehicle specific orders (i.e. For vehicle specific orders that are not held in stock – bull bars, suspension etc.) A 20% restocking and admin fee will be deducted from the final store credit amount.
Returned products must be in a re-saleable condition to qualify for a change of mind return. Returned items must be returned in their original packaging with all accessories/tags etc.
Change of mind returns will need to be returned at your own cost. This also applies to orders cancelled when the item has already been dispatched from our warehouse. We will not issue a credit note before we have received your product back to our premises and checked it as being in the original unopened and undamaged packaging.
Late Returns will not be accepted if you contact us after 30 days from the date of purchase.
To make your return:
Please contact us using the methods below to commence your return
sales@mallee4x4.com.au or (03) 5023 6903
Please do not return or post items before obtaining instructions from us first